PRIVACY POLICY
Protecting customer information is one of Heli’s top priorities to create a safe, convenient, and reliable online shopping experience. We are committed to safeguarding customers’ rights and personal data in accordance with the law and the following privacy policy.
1. Purpose and scope of data collection
When customers register an account or make purchases on Heli’s e-commerce channels, we may request necessary personal information, including:
- Full name
- Phone number
- Delivery address
- Username and password
This information is collected for the purposes of:
- Verifying and processing orders
- Providing support when necessary
- Improving service quality and user experience
- Resolving issues or disputes
- Resolving issues or disputes
2. Scope of information use
Heli commits to using customer information solely for internal purposes, to provide and improve service quality.
We do not sell, trade, or share customer information with any third party for commercial purposes, except with customer consent or as required by law.
3. Customer information security
Heli uses HTTPS (SSL/TLS) encryption to secure data transmission and ensure information safety.
Customer information is stored on a secure system with access restricted to authorized personnel only.
In the event of a data breach, Heli will notify the relevant authorities for investigation and promptly inform affected customers.
4. Customer responsibility in protecting information
Customers should not provide their payment details or account credentials to any third party to avoid data leakage.
When using shared or public computers, customers should log out after accessing Heli’s services to protect their accounts and personal information
5. System security regulations
Customers must not attempt to interfere with the system or alter Heli’s data structure in any way.
Heli strictly prohibits spreading, promoting, or encouraging any activities that disrupt, damage, or hack into the system. Violators may lose their rights and be prosecuted under the law.
6. Obligation to provide information to legal authorities
Heli is committed to protecting customer information but must provide data upon legal request from government authorities.
7. Contact support
Hotline: 0909 893 433
Email:info@dieptuan.com
This Privacy Policy represents Heli’s commitment to respecting and protecting customers’ rights, ensuring that personal information is handled and secured with the highest standards.