REFUND REGISTRATION INFORMATION

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TERMS & CONDITIONS OF THE REFUND PROGRAM


1. APPLICABLE CUSTOMERS

  • The program applies to all customers who purchase products from Heli through official sales channels.
  • Applies to valid orders that comply with Heli’s sales policies.

2. HOW TO PARTICIPATE

  • Customers must complete the refund registration form on Heli’s website.
  • Customers must provide product review images and a valid order code.
  • Follow Heli’s Zalo Official Account to receive notifications about the refund process.

3. REFUND PERIOD & LIMIT

  • The program applies within 3 days from the date the customer receives the product.
  • Each order is eligible for a one-time refund only.
  • Maximum refund amount is 10,000 VND per qualifying order.

4. REFUND PAYMENT METHODS

  • Refunds can be received via:
    • Bank transfer (Vietcombank, Techcombank, etc.)
    • E-wallet (Momo, ZaloPay, etc.)
  • Customers must provide accurate account information to avoid transfer errors.

5. CASES NOT ELIGIBLE FOR REFUND

  • Customers fail to provide all required information.
  • Orders showing signs of fraud, invalid, or previously refunded.
  • Orders that are disputed, returned, or no longer valid.

6. REFUND PROCESSING TIME

  • After verification, Heli will process the refund within 3–5 business days.
  • For inquiries or complaints, contact the hotline at 0909 893 433.

Heli reserves the final decision on all cases applying to the program.

7. REFUND CONTACT

· Hotline: ​0909 893 433

· Website: heli.net.vn

Heli is committed to providing the best after-sales service, ensuring customer peace of mind during product use. Thank you for trusting and choosing Heli products!

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